Characters you keep


The Power of Thanks

Many of you know I’m in the process of moving. Today I was digging through old files and office supplies and I discovered two letters from twenty years ago. Both were from company presidents. One was a single sentence. The other a paragraph.

The letters thanked me for a computer project I did a very long time ago. A friend of mine and I worked the morning in Boston, flew to New Jersey, worked all night, and stayed up the next morning to make sure everything went smoothly with the computer network we had just installed.

Most people would say working 25 hours straight and then flying home is above and beyond the call. Some people might be annoyed by a task like this, but I never saw these challenges that way. I wanted to help people and one of the biggest motivators for me was that people appreciated what I did. My work made their lives better and so working hard for them felt good.

When I read the letters twenty years later, I don’t groan at the thought of staying up all night to do the work. I remember how happy everyone was to have their problems fixed.

Remember that the next time you consider sending a thank you email. Those words might inspire someone to do something great.






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